Privacy Policy
Kraft appreciates the importance of privacy and is committed to respecting and safeguarding your personal information in a way that upholds your privacy rights. This Privacy Policy explains how we collect, store, use, disclose and handle your personal information when you interact with us, whether online, in person, by telephone, email, mail, or otherwise.
Our handling of personal information is in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other relevant State and Territory laws that govern the use of personal information.
Definitions
In this Privacy Policy:
Us/We/Our: Kraft Projects Pty Ltd ACN 655 049 166 (Kraft), including our related and subsidiary entities.
You/Your: The person interacting with us and/or visiting our website.
Personal Information: Information or opinion about an identifiable individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
Personal Information We Collect and Hold
The types of personal information we collect depend on your interaction with us, your relationship with us, and the nature of the services we provide. Personal information we may collect includes (but is not limited to):
Name, email address, telephone or mobile phone number.
Details about your property preferences or interests.
Records of communications and interactions with us.
Website usage data (e.g., IP address, pages visited).
Publicly available information or information provided by third parties with your consent.
How We Collect Personal Information
We collect personal information directly from you where possible, including:
Through your use of our website or correspondence with us.
During conversations with our representatives.
We may also collect personal information from third parties, such as:
Credit reporting agencies, law enforcement agencies, government bodies.
Your representatives (lawyers, accountants, advisers).
Publicly available sources.
How We Use and Disclose Personal Information
We collect, hold, use and disclose your personal information to:
Provide services to you and send communications requested by you;
Respond to enquiries and provide information about our services;
Maintain and improve our business, including analytics and research;
Conduct marketing in accordance with applicable laws;
Comply with our legal obligations;
Manage complaints and internal records.
We may disclose personal information to:
Employees, related entities, contractors and service providers as required to operate our business;
Professional advisors (accountants, solicitors, consultants);
Suppliers and third parties with whom we have commercial arrangements; and
Government, regulatory or law enforcement authorities where required or authorised by law.
We may combine information we collect with information held by related entities within Australia.
Direct Marketing
We may send direct marketing communications about services or properties that may interest you via email, SMS or telephone. You can opt out at any time by using the unsubscribe facility in communications or by contacting us. Marketing communications will comply with the Spam Act 2003 (Cth).
Cookies and Online Tracking
Our website may use “cookies” and similar technologies to collect non-personal information, such as your IP address, browser type, operating system, pages visited, and links clicked. This helps us improve our website and services, understand user patterns and preferences and provide tailored content.
You can disable cookies via your browser settings, though this may affect your website experience.
Third Party Links
Our website may contain links to third party sites. We are not responsible for the content or privacy practices of external websites. Please review their privacy policies before providing personal information.
Storage and Security
We take reasonable steps to safeguard personal information from misuse, loss, unauthorised access, modification, or disclosure, including secure electronic and hard copy storage, restricting access to personnel who need it to perform their duties and password and encryption protections.
Despite our efforts, no online system is perfectly secure. Information transmitted online is at your own risk.
Overseas Disclosure
Some of our service providers and technology partners may operate outside Australia and may receive personal information. We will take steps to ensure overseas recipients uphold privacy protections consistent with Australian law where practicable, and we disclose this in our contracts.
Accessing and Correcting Your Personal Information
You may request access to or correction of your personal information. Requests should be made in writing and may require identity verification. In some limited circumstances we may decline access where permitted by law, and will explain the reasons.
Complaints
If you believe we have breached this Privacy Policy or the Privacy Act, contact our Privacy Officer. We will investigate and respond promptly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner GPO Box 5288 Sydney NSW 2001 Phone: 1300 363 992 Web: www.oaic.gov.au
Changes to This Privacy Policy
This Privacy Policy is current as of 17 August 2026 and replaces prior versions. We may revise it from time to time to reflect changes in law or business practices.
Contact Us
Privacy Officer Kraft Projects Pty Ltd
PO BOX 5601
Q Super Centre
Mermaid Waters QLD, 4218
Email: info@kraftprojects.com.au